At Fortem, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit the Fortem website (my-fortem.com), make a purchase, or engage with us in any way.
1. Information We Collect
We collect both personal and non-personal information to provide and improve our services.
Personal Information
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment details (processed securely via third-party services)
Non-Personal Information
- Browser type and version
- Device type and operating system
- IP address and general location
- Browsing activity on our site (e.g., pages visited, time spent)
2. How We Use Your Information
We use your data for the following purposes:
- To process and ship your orders
- To respond to customer service inquiries
- To send order confirmations, updates, or promotional emails
- To personalize and improve your shopping experience
- To detect, prevent, and address fraud or technical issues
3. Sharing Your Information
We do not sell your personal information. We may share it only with:
- Trusted third-party service providers (e.g., payment processors, shipping carriers, email platforms)
- Legal authorities if required by law, subpoena, or to protect our rights
- Analytics tools (e.g., Google Analytics) to understand user behavior on our website
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Keep items in your shopping cart
- Analyze website traffic and performance
You can modify your cookie settings via your browser at any time.
5. Your Privacy Rights
Depending on your location, you may have the right to:
- Access or update the personal data we hold about you
- Request deletion of your data
- Opt out of marketing communications
- Object to or restrict certain types of data processing
6. Data Security
We implement industry-standard security measures to protect your data, including encryption, secure socket layers (SSL), and restricted access.
7. Third-Party Links
Our website may contain links to external sites we do not control. We are not responsible for their privacy practices and encourage you to review their policies.
8. Children’s Privacy
Fortem does not knowingly collect information from children under the age of 13. If we learn that we have inadvertently gathered data from a child, we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date.